# dou privacy policy Effective Date: 4th August 2023 Thank you for using dou, our mobile beautician marketplace app! This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app and the services provided through it. By using our app, you consent to the practices described in this policy. 1. **Information We Collect:** a) **Personal Information:** When you create an account and use our app, we may collect the following personal information: - Full name - Email address - Phone number - Address - Payment information (collected and processed securely by our third-party payment processor, Stripe) - Profile picture - Services preferences and booking history b) **Device Information:** We may also collect certain information about your device when you use our app, including: - Device type - Device ID - Operating system - IP address - Mobile network information 1. **How We Use Your Information:** a) **Providing Services:** We use the information you provide to offer and facilitate beauty services through our platform. This includes matching you with beauticians and processing your bookings. b) **Communication:** We may use your contact information to communicate with you regarding your account, bookings, and updates about our services. c) **Improvement of Services:** Your information may be used to improve our app's features, user experience, and customer support. d) **Marketing and Promotional Communications:** With your consent, we may send you promotional materials, offers, and updates about our app and services. 1. **Third-Party Services:** a) **Stripe:** We utilize Stripe, a third-party payment processor, to handle payment transactions. Stripe's privacy policy governs the use of your payment information and is available on their website. b) **Twilio:** For the purpose of sending appointment reminders and notifications, we may use Twilio's messaging service. Twilio's privacy policy governs the use of your phone number and is available on their website. c) **Firebase:** We use Firebase, a platform provided by Google, to help with app analytics and performance monitoring. Firebase collects usage data as specified in its privacy policy. 1. **Data Security:** We take data security seriously and implement reasonable measures to protect your personal information. However, please understand that no data transmission over the internet or mobile networks can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your data. 1. **Data Retention:** We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. 1. **Your Choices:** a) **Account Information:** You can review and update your account information within the app. b) **Marketing Communications:** You have the right to opt-out of receiving marketing communications from us. You can do this by using the unsubscribe link provided in our marketing emails or by contacting our support team. 1. **Children's Privacy:** Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children in this age group. 1. **Changes to this Privacy Policy:** We may update this Privacy Policy from time to time to reflect changes in our practices and services. When we make changes, we will revise the "Effective Date" at the top of this policy. Please review this Privacy Policy periodically to stay informed about our data practices. 1. **Contact Us:** If you have any questions, concerns, or requests regarding this Privacy Policy or the data practices of our app, please contact us at [contact email or support page]. By using our app, you acknowledge that you have read and understood this Privacy Policy.