At dou (operated by JAAC Collective LTD), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the “Service”). By using the Service, you consent to the practices described in this policy.
1. Definitions
- •Personal Data: Any information relating to an identified or identifiable individual.
- •Service Providers: Third-party vendors, consultants, and other providers who perform services on our behalf.
- •You: Any user of the Service, including beauty and wellness professionals and their clients.
2. Information We Collect
Information You Provide Directly
- •Registration & Profile: name, email address, phone number, password; business name, location, services offered, qualifications, bio, profile photo.
- •Bookings & Content: appointment details, preferences, service history, photos, videos, tutorials, reviews.
Automatically Collected Information
- •Usage Data: pages visited, time spent, clicks, search queries.
- •Device & Connection: IP address, browser type, operating system, device identifiers.
- •Analytics & Cookies: via Google Analytics or similar tools to improve the Service.
Payment Information
When you make or receive payments, we collect billing details (e.g., credit/debit card number, billing address). Payments are processed by a PCI-compliant processor; we do not store full card data.
3. How We Use Your Information
- •Service Delivery & Improvement: manage your account, process bookings, deliver and personalise content.
- •Communications: send confirmations, reminders, updates, and promotional emails (you may opt out).
- •Analytics & Research: analyse trends, measure performance, and develop new features.
- •Safety & Compliance: detect and prevent fraud, enforce our Terms, comply with legal obligations.
- •Marketing & Monetisation: tailor subscription plans, affiliate offers, and marketplace fees to your needs.
4. Legal Bases for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your Personal Data on the following legal bases:
- •Contract Performance: to fulfil bookings and subscriptions.
- •Consent: where you have opted in (e.g., newsletters, cookies).
- •Legitimate Interests: to operate, secure, and improve the Service.
- •Legal Obligations: to meet statutory requirements.
7. Your Rights
Under applicable data protection law (including the GDPR and UK GDPR), you have the right to:
- •Access, correct, update, or delete your Personal Data.
- •Object to or restrict our processing.
- •Receive your data in a portable format.
- •Withdraw consent (where applicable).
- •Lodge a complaint with a supervisory authority (e.g., the UK ICO).
To exercise these rights, email us at privacy@getdou.app.
8. Data Retention
We retain Personal Data as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our policies. When no longer required, we securely delete or anonymise it.
9. Security
We implement industry-standard measures (encryption, secure servers, access controls) to protect your data. However, no Internet transmission is completely secure. You accept the inherent risks when using the Service.
10. International Transfers
Your data may be processed or stored outside your country. We use appropriate safeguards (e.g., EU Standard Contractual Clauses) to protect your data in accordance with applicable laws.
11. Children's Privacy
The Service is not intended for individuals under 16. We do not knowingly collect Personal Data from minors. If we discover such data, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top of the policy and, where required by law, seek your consent before applying material changes.
13. Contact Us
For privacy inquiries, please contact:
JAAC Collective LTD (dou)